Last updated: November 24, 2024

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the service and informs you about your privacy rights and how the law protects you.

We use your personal data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions will have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for you to access our service or parts of our service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
• Company (referred to as either “the Company”, “We”, “Us”, or “Our” in this Agreement) refers to Inner Balance Counseling.
• Cookies are small files placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website among other uses.
• Country refers to: Alaska, United States.
• Device means any device that can access the service such as a computer, mobile phone, or digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the service, to provide the service on behalf of the Company, to perform services related to the service, or to assist the Company in analyzing how the service is used.
• Third-party Social Media Service refers to any website or social network website through which a user can log in or create an account to use the service.
• Usage Data refers to data collected automatically, either generated by the use of the service or from the service infrastructure itself (for example, the duration of a page visit).
• Website refers to Inner Balance Counseling, accessible from https://ibcorlando.com/.
• You means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Usage Data

Usage Data

Usage data is collected automatically when using the service.

Usage data may include information such as your device’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When you access the service via a mobile device, we may collect certain information automatically, including but not limited to, the type of mobile device you use, your mobile device’s unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.

We may also collect information that your browser sends whenever you visit our service or when you access the service via a mobile device.

Information from Third-Party Social Media Services

The Company allows you to create an account and log in to use the service through the following third-party social media services:

• Google
• Facebook
• Instagram
• Twitter
• LinkedIn

If you decide to register through or grant us access to a third-party social media service, we may collect personal data associated with your third-party social media service’s account, such as your name, email address, activities, or your contact list associated with that account.

You may also have the option of sharing additional information with the Company through your third-party social media service’s account. If you choose to provide such information and personal data, you are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track the activity on our service and store certain information. Tracking technologies used include beacons, tags, and scripts to collect and track information and to improve and analyze our service. The technologies we use may include:

• Cookies or Browser Cookies: A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our service. Unless you have adjusted your browser settings to refuse cookies, our service may use cookies.
• Web Beacons: Certain sections of our service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (such as recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser. You can learn more about cookies in this article.

We use both session and persistent cookies for the following purposes:

• Necessary / Essential Cookies: These cookies are essential to provide you with services available through the website and to enable you to use some of its features. They help authenticate users and prevent fraudulent use of user accounts.
• Cookies Policy / Notice Acceptance Cookies: These cookies identify if users have accepted the use of cookies on the website.
• Functionality Cookies: These cookies allow us to remember choices you make when you use the website, such as remembering your login details or language preference.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use personal data for the following purposes:

• To provide and maintain our service, including to monitor the usage of our service.
• To manage your account: to manage your registration as a user of the service.
• For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services you have purchased or any other contract with us through the service.
• To contact you: by email, telephone calls, SMS, or other equivalent forms of electronic communication.
• To provide you with news, special offers, and general information about other goods, services, and events we offer that are similar to those you have already purchased or inquired about, unless you have opted not to receive such information.
• To manage your requests: to attend and manage your requests to us.
• For business transfers: in connection with a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.
• For other purposes: such as data analysis, identifying usage trends, and evaluating the effectiveness of our promotional campaigns.

We may share your personal information in the following situations:

• With service providers to monitor and analyze the use of our service.
• For business transfers, in connection with the sale of the company’s assets.
• With affiliates, subsidiaries, joint venture partners, or other companies under common control with us.
• With business partners to offer certain products or services.
• With other users, when you share personal information in public areas.
• With your consent for any other purpose.

Retention of Your Personal Data

The Company will retain your personal data only as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to comply with legal obligations, resolve disputes, and enforce our legal agreements.

Transfer of Your Personal Data

Your personal data may be transferred to and maintained on computers located outside of your jurisdiction. By submitting your information, you agree to that transfer.

Delete Your Personal Data

You have the right to delete or request the deletion of your personal data. You may update, amend, or delete your information at any time by signing into your account and visiting the account settings section.

Disclosure of Your Personal Data

The Company may disclose your personal data in the following circumstances:

• Business transactions, such as mergers or acquisitions.
• To comply with legal obligations or respond to valid requests by public authorities.
• To protect and defend the rights of the Company.

Security of Your Personal Data

While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Children’s Privacy

Our service does not address anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

Links to Other Websites

Our service may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED, DISCLOSED AND SAFEGUARDED, AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

I. Our Responsibility

The confidentiality of your personal health information is very important to us. Your health information includes records that we create and obtain when we provide you care, such as a record of your symptoms, examination and test results, diagnoses, treatments and referrals for further care. It also includes bills, insurance claims, or other payment information that we maintain related to your care.

This Notice describes how we handle your health information and your rights regarding this information. Generally speaking, we are required to:

• Maintain the privacy of your health information as required by law;
• Provide you with this Notice of our duties and privacy practices regarding the health information about you that we collect and maintain; and
• Follow the terms of our Notice currently in effect.

II. Our Contact Information

After reviewing this Notice, if you need further information or want to contact us for any reason regarding the handling of your health information, please direct any communications to the following contact person:

Carly Olson, LMHC

Phone: 321-234-7554

III. Uses and Disclosures of Information

Although under federal law we are permitted to use and disclose personal health information without your consent or authorization for purposes of treatment, payment, and health care operations, under Florida State law and regulations, we will not release your personal health information to any third party except in the following circumstances:

1. With your express consent for treatment and payment

This consent may be in writing, oral or implied.

Examples:

• You send us a written request to send a copy of your records to another physician who may be providing treatment to you
• You ask us to call the pharmacy to renew your medication
• You ask us to submit a health insurance claim form to your insurance carrier or you seek treatment from us because we are a participating provider in your health plan

2. Pursuant to your written authorization, for other than treatment or payment purposes

Example:

• We receive a request for medical information from your potential employer

3. As otherwise permitted or required by federal or state law or regulation

Examples:

• In an emergency situation
• For child abuse and neglect reporting and investigation

4. For health care operations

In the course of providing treatment to you, we may students and trainees, and consultants to perform the operations of our office. We will share with our employees and business associates only the minimum amount of personal health information necessary for them to assist us.

Examples:

• To bill for our services
• To set up appointments with you

IV. Other Uses and Disclosures

In addition to uses and disclosures related to treatment, payment, and health care operations, we also may use and disclose your personal information without your express consent or authorization for the following additional purposes:

Abuse, Neglect, or Domestic Violence

As required or permitted by law, we may disclose health information about you to a state or federal agency to report suspected abuse, neglect, or domestic violence. If such a report is optional, we will use our professional judgment in deciding whether or not to make such a report. If feasible, we will inform you promptly that we have made such a disclosure.

Appointment Reminders and Other Health Services

We may use or disclose your health information to remind you about appointments or to inform you about treatment alternatives or other health-related benefits and services that may be of interest to you, such as case management or care coordination.

Business Associates

We may share health information about you with business associates who are performing services on our behalf. For example, we may contract with a company to do our billing. Our business associates are obligated to safeguard your health information. We will share with our business associates only the minimum amount of health information necessary for them to assist us.

Communicable Diseases

To the extent permitted or required by law, we may disclose information to a public health official or a person who may have been exposed to a communicable disease or who is otherwise at risk of spreading a disease or condition.

Communications with Family and Friends

We may disclose information about you to a person who is involved in your care or payment for your care, such as family members, relatives, or close personal friends. In addition, we may notify a family member, your personal representative, or other person responsible for your care, of your location, general condition, or death. Any such disclosure will be limited to information directly related to the person’s involvement in your care. If you are available, we will provide you an opportunity to object before disclosing any such information. If you are unavailable because, for example, you are incapacitated or because of some other emergency circumstance, we will use our professional judgment to determine what is in your best interest regarding any such disclosure.

Coroners, Medical Examiners and Funeral Directors

In the event of your death, we may disclose health information about you to a coroner or medical examiner, for example, to assist in identification or determining cause of death. We may also disclose health information to funeral directors to enable them to carry out their duties

Disaster Relief

We may disclose health information about you to government entities or private organizations (such as the Red Cross) to assist in disaster relief efforts. If you are available, we will provide you an opportunity to object before disclosing any such information. If you are unavailable because, for example, you are incapacitated, we will use our professional judgment to determine what is in your best interest and whether a disclosure may be necessary to ensure an adequate response to the emergency circumstances.

Food and Drug Administration (FDA)

We may disclose health information about you to the FDA, or to an entity regulated by the FDA, for example, in order to report an adverse event or a defect related to a drug or medical device.

Health Oversight

We may disclose health information about you for oversight activities that are authorized by federal or state law, for example, to facilitate auditing, inspection, or investigation related to our provision of health care, or to the health care system.

Judicial or Administrative Proceedings

We may disclose health information about you pursuant to a court order in connection with a judicial or administrative proceeding, in accordance with our legal obligations.

Law Enforcement

We may disclose health information about you to a law enforcement official for certain law enforcement purposes without your consent but only if you are incapacitated or in an emergency situation.

Minors

If you are an unemancipated minor under Florida State law, there may be circumstances in which we disclose health information about you to a parent, guardian, or other person acting in loco parentis, in accordance with our legal and ethical responsibilities.

Parents

If you are a parent of an unemancipated minor, and are acting as the minor’s personal representative, we may disclose health information about your child to you under certain circumstances. For example, if we are legally required to obtain your consent as your child’s personal representative in order for your child to receive care from us, we may disclose health information about your child to you. In some circumstances, we may not disclose health information about an unemancipated minor to you. For example, if your child is legally authorized to consent to treatment (without separate consent from you), consents to such treatment, and does not request that you be treated as his or her personal representative, we may not disclose health information about your child to you without your child’s written authorization.

Personal Representative

If you are an adult or an emancipated minor, we may disclose health information about you to a personal representative authorized to act on your behalf in making decisions about your health care.

Public Health Activities

As required or permitted by law, we may disclose health information about you to a public health authority, for example, to report disease, injury or vital events such as death.

Public Safety

Consistent with our legal and ethical obligations, we may disclose health information about you based on a good faith determination that such disclosure is necessary to prevent a serious and imminent threat to yourself, to identified individuals and the public, or in an emergency situation.

Required By Law

We may disclose health information about you as required by federal, state or other applicable law.

Specialized Government Functions

We may disclose health information about you for certain specialized government functions, as authorized by law and depending on the particular circumstances. Examples of specialized government functions include military activities, determination of veterans benefits and emergency situations involving the health, safety, and security of public officials.

Workers’ Compensation

We may disclose health information about you for purposes related to workers’ compensation, as required and authorized by law.

V. Your Health Information Rights

Under the law, you have certain rights regarding the health information that we collect and maintain about you. This includes the right to:

• Request that we restrict certain uses and disclosures of your health information. We are not, however, required to agree to all requested restrictions, unless the requested restriction involves information to be sent to a health plan for payment or health care operations purposes and the disclosure relates to products or services that were paid for solely out-of-pocket and such disclosure is not otherwise required by law.
• Request that we communicate with you by alternative means, such as making records available for pick-up, or mailing them to you at an alternative address, such as a P.O. Box. We will accommodate reasonable requests for such confidential communications.
• Request to review, or to receive a copy of, the health information about you that is maintained in our files and used to make decisions about your treatment. We will respond to your request to inspect records within 10 days. We ordinarily will respond to requests to copy records within 30 days for on-site records and 60 days for off-site records. The standard fee for copying is $0.75 per page. If we maintain an electronic health record for you, you may request access to your health information in an electronic format or have the information transmitted electronically to a designated recipient. If we are unable to satisfy your request, we may instead provide you with a summary of the information you requested. We will also tell you in writing the reason for the denial and your right, if any, to request a review of the decision and how to do so.
• Request that we amend the health information about you that is maintained in our files. Your request must explain why you believe our records about you are incorrect, or otherwise require amendment. Ordinarily, we will respond to your request for an amendment within 60 days. If we are unable to satisfy your request, we will tell you in writing the reason for the denial and tell you how you may contest the decision, including your right to submit a statement (of reasonable length) disagreeing with the decision. This statement will be added to your records.
• Request a list of our disclosures of your health information. This list, known as an “accounting” of disclosures, will not include certain disclosures, such as routine disclosures made for payment, treatment or health care operations purposes or those made pursuant to a written authorization. However, if we maintain an electronic health record for you, you may be entitled to receive an accounting of routine disclosures of your health information. We will ordinarily respond to your request for an accounting of disclosures within 60 days. We will provide you the accounting free of charge, however if you request more than one accounting in any 12 month period, we may impose a reasonable, cost-based fee for any subsequent request. Your request should indicate the period of time in which you are interested (for example, “from May 1, 2016 to June 1, 2016”). We will be unable to provide you an accounting for any disclosures made before September 1 st, 2010, or for a period of longer than six years.
• Request a paper copy of this Notice.

In order to exercise any of your rights described above, you must submit your request in writing to our contact person (see section II above for information). If you have questions about your rights, please speak with our contact person, available in person or by phone, during normal office hours

VI. Notice of Breach of Health Information

In the unlikely event that your health information is inadvertently acquired, accessed, used by or disclosed to an unauthorized person, we will provide you with written notice of such breach. The notice will be sent without unreasonable delay and in no case later than 60 calendar days after discovery of a breach. The notice will be written in plain language and will contain the following information: (i) a brief description of what happened, the date of the breach, if known, and the date of discovery; (ii) the type of PHI involved in the breach; (iii) any precautionary steps you should take; (iv) a description of what we are doing to investigate and mitigate the breach and prevent future breaches; and (v) how you may contact us to discuss the breach. The written notice of breach will be sent by regular mail or by email if you have indicated that you prefer to receive communications from us by email. If the contact information we maintain for you is insufficient or out-of-date, we may attempt to provide notice to you by telephone or other permissible alternate method. We will also report the breach to the U.S. Department of Health and Human Services.

VII. To Request Information or File a Complaint

If you believe your privacy rights have been violated, you may file a written complaint by mailing it or delivering it to our contact person (see section II above). You may complain to the Secretary of Health and Human Services (HHS) by writing to Office for Civil Rights, U.S. Department of Health and Human Services, 200 Independence Avenue, S.W., Room 509F Washington, D.C. 20201; by calling 1-800-368-1019; or by sending an email to [email protected]. We cannot, and will not, make you waive your right to file a complaint with HHS as a condition of receiving care from us, or penalize you for filing a complaint with HHS.

VIII. Revisions to this Notice of Privacy Practices

We reserve the right to amend the terms of this Notice. If this Notice is revised, the amended terms shall apply to all health information that we maintain, including information about you collected or obtained before the effective date of the revised Notice. We will post any revised Notice in the waiting areas of our office. You will also be able to obtain your own copy of the revised Notice by contacting us or asking for one at your next visit. If we revise or update the Notice with a material change, we will re-distribute the Notice to all patients. If the revision or update is non-material, we will provide the new Notice to all new patients at the first date of service and to all currents patients only upon request.

IX. Effective Date

This Notice will take effect on 11/1/2024.